UK RETURN AND EXCHANGE POLICY

EXCHANGE POLICY

For our UK customers, we happily accept returns and exchanges at no cost within 30 days from the day your order is delivered. If you've ordered a pair, tried them on, and they don't quite fit, simply pack them up and initiate your return or exchange by reaching out to us via email at info@footwear epot.co.uk or through our website by logging into your Footwear Depot account.

Upon receiving your original purchase, we will proceed with either issuing a refund to your initial payment method or processing a new order for the exchange. Our goal is to process all refunds and exchanges within 14 days from receiving the items. However, during peak periods, this timeline may extend slightly. Rest assured, we will send a confirmation email once the refund is processed. For an exchange or refund to be processed, the returned goods must comply with the following conditions:

RETURN CONDITIONS:

We are pleased to offer exchanges for items within 7 working days from the date we receive your order back at our warehouse. For an exchange to be processed, the returned goods must comply with the following conditions:

  • Footwear will only be accepted if returned to us in an unworn condition and in its original box, undamaged, and unmarked, with the correct labels.
  • Kindly note that refunds or exchanges will only be processed in alignment with this policy.
  • For hygiene reasons, we are really to inform you that we do not accept returns or replacements for socks.

Unfortunately, we can only accept returns of products purchased from our website. If you have purchased goods through one of our stockists, dealers or from any other marketplace, please arrange your return through them.

Once you have received your order, you have 30 days to request an exchange. You can raise a return request on our website through your account or send us an email to info@footweardepot.co.uk  To arrange your free return.  Our team will get in touch with the return label. Please read below to learn how to prepare the parcel for exchange or return.

FAULTY GOODS

In the unlikely event that our
goods are faulty or damaged, please contact us immediately either by our contact us page or by email to: info@footweardepot.co.uk so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).

We request that all goods are returned within 30 days of the date of your request for a return.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.

PROMOTIONAL GIFTS

If a promotional item is
included as part of an order and the order is later returned for credit, we kindly request that the promotional item is also returned. Failure to return the promotional item will result in the deduction of its value from the refund. However, if the original item is returned for an exchange, there is no need to return the promotional gift. Thank you for your understanding in adhering to our promotional item return policy.

EU & INTERNATIONAL RETURN & EXCHANGE

Unfortunately, we are unable to provide a free returns service for EU/INTERNATIONAL customers, and we are also unable to cover the cost of international returns for size exchanges.

Within 30 days from the day your order is delivered. If you've ordered a pair, tried them on and they don’t quite fit, simply pack them u and initiate your return or exchange by reaching out to us via email at info@footweardepot.co.uk  or through our website by logging into your Footwear Depot account.

Upon receiving your original purchase, we will proceed with either issuing a refund to your initial payment method or processing a new order for the exchange. Our goal is to process all refunds and exchanges within 14 days from receiving the items. However, during peak periods, this timeline may extend slightly. Rest assured, we will send a
confirmation email once the refund is processed. For an exchange or refund to be processed, the returned goods must comply with the following conditions:

Return Conditions

  • Footwear will only be accepted if returned to us in an unworn condition and in its original box, undamaged, and unmarked, with the correct labels.

  • Kindly note that refunds or exchanges will only be processed in alignment with this policy.

  • For hygiene reasons, we are really sorry to inform you that we do not accept returns or replacements for socks.

FAULTY GOODS

In the unlikely event that our
goods are faulty or damaged, please contact us immediately either by our contact us page or by email to: info@footweardepot.co.uk so that we can resolve the issue. We will refund any postage costs should an item be
faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or
replacement (depending on stock availability).

We request that all goods are returned within 30 days of the date of your request for a return.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.

PROMOTIONLA GIFTS

If a promotional item is included as part of an order and the order is later returned for credit, we kindly request that the promotional item is also returned. Failure to return the promotional item will result in the deduction of its value from the refund. However, if the original item is returned for an exchange, there is no need to return the promotional free gift. Thank you for your understanding in adhering to our promotional item return policy.