Return & Exchange Policy

Return & Exchange Policy

EXCHANGE POLICY

Once you have received your order, you have 14 days to request an exchange. Please send an email to info@silverstreetlondon.co.uk to arrange your return.  Our team will get in touch with the delivery label. Please read below to learn how to prepare the parcel for exchange or return.

We will exchange the items within 14 working days of receiving your order back at our warehouse. Any goods returned for exchange need to be in compliance with the conditions of return and accompanied by the delivery note.

 

RETURN CONDITIONS:

  • Footwear and accessories will only be accepted if returned to us unworn and in its original box, undamaged and unmarked with the correct labels.
  • Please note that goods will only be refunded or exchanged in accordance with this policy.

 

RETURNS AND REFUNDS

Of course, you can! We really hope you are delighted with your purchase, but we know sometimes buying online can be tricky. In the unlikely event that you are not satisfied with your order, goods may be returned using the following guide.

 

NON-FAULTY GOODS

If you are not happy with your goods we offer a free* returns process (within the UK only). Please just drop us an email or use our contact form, let us know the item and order number and we will do the rest.

If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed. Items returned outside the above time frames are only accepted at our discretion.

 

FAULTY GOODS

In the unlikely event that our goods are faulty or damaged, please contact us immediately either by our contact us page, by email to: info@silverstreetlondon.co.uk or call us on 0116 2756655 so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).

We request that all goods are returned within 14 days of the date of your request for a return.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.

*Returns during sale periods are not free. You, the customer, are responsible for paying the postage for any returns during this period.

 

Returns Address: Silver Street London, Briggs House, 430 Thurmaston Blvd, Leicester LE4 9LE